“When we lose a patient, Ken Lambert makes my job manageable.”
Ken is immediately available on the telephone. Despite the family’s severe emotional state, Ken guides them through the difficult decisions and helps them think logically. Usually, in less than an hour, the family makes sound, preliminary decisions that are in their best interests.
The family learns all their options. The family keeps control. Ken helps them select providers that match their family’s race, culture, politics, financial condition, and other factors. As a skilled negotiator, Ken makes funeral providers fight for the opportunity to serve the family. He saves the family thousands of dollars.
When the family does select a funeral provider, they make logical decisions that they will not regret later. My staff is never perceived as pressuring the family into a decision. Even after a funeral provider has picked up the body, Ken ensures the family maintains control and keeps their options open.
My job is easier, because while Ken is counseling over the telephone, I can manage my paperwork and coordinate other tasks.
I don’t have to worry about Ken pressuring the family into a contract. There is no contract for his services. He helps all families regardless of their ability to pay. Incidentally, Ken’s fee is a percentage of what the family feels Ken saved them. No savings, no fee. The family does the calculations. It is all on the honor system. In eight years of continuous service, Ken has never turned down a family’s request for help.
Ken helps the family to make decisions so I can get on with my job. Later, I won’t be criticized for pressuring the family. Ken makes us all look good. And families always appreciate me for telling them about Ken Lambert’s service.
“I wish someone had told me about Ken Lambert’s service when we lost Dad several years ago. This time, with Ken’s help, we had control. We saved thousands of dollars and got exactly what we wanted. Thank you so much. Thank you for telling us to call Ken Lambert.”
Ken Lambert, Funeral Consultant / Negotiator 281-357-0195 1-888-669-4947
Pager for health care professionals and counselors only: 713-603-4855