Nursing Homes
(Time to read this section is 2 minutes) ŠKenneth C. Lambert, 2003
When you need a decision quickly without pressuring the family.
You've told them and told them, "Your family needs to start thinking about funeral arrangements." But they just could not do it. Everyone was praying for more time. It happened before they expected it. Many were superstitious -- if they made funeral arrangements, the death would just occur sooner. For whatever reason, they put the decision off and no one seems to be able to locate the decision maker.
You need a decision, but you do not want to pressure the family. There is a simple solution whether or not the family has made a preliminary decision or not.
If the family cannot decide what to do, suggest to them:
"You know that it is not our policy to recommend one funeral home over another, but there is someone who can help you. It is a good idea to know exactly what you want before you select a funeral provider. Ken Lambert can help you. He is not a funeral director. But he educates families and negotiates for them. I have his information if you want it."
Note - Ken has kits for families that can be custom tailored to your establishment.
Even if the family has decided on a funeral home, but they seem nervous about their decision:
"Why don't you run your decision by Ken Lambert. He is a consumer advocate and negotiator. You will at least know if you have made a good deal or not."
Ken never wants you to pressure a family to use his service.
What kind of responses will you get from families who used Ken's service?
"Thank you. Thank you. Thank you. Ken saved us almost $10,000 and we got exactly what we wanted at the best price."
"Ken educated us on all our options. We thought we could not afford a nice funeral for our loved one. He made it possible. The funeral was a real tribute and a blessing."
"Ken kept us from over-spending by thousands. I still cannot believe how vulnerable we were and what the funeral home was going to do to us. Thank you for giving us Ken's number."
"We bought our cemetery property from another family at less than half price. We also saved thousands on the funeral. We had no idea. We almost didn't call Ken. That would have been a real mistake. Thank you for telling us."
"Ken saved us thousands of dollars. We had a fabulous funeral. Several of our friends asked, 'Why didn't someone tell us to call Ken Lambert?'"
If you need a staff assistance visit, Ken can visit with your staff and help you solve problems related to nursing home deaths and the decisions that must follow. He can also give you advice on what not to say to the family.
ŠKenneth C. Lambert, 2003